Alex C.

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Skills & Knowledge

JavaScript, Node.js

React

React Native

Redux / RTK

Next.js

CSS

Java

Spring Boot

Python

Docker, Kubernetes

Git, Source Control

SQL, NoSQL

Technical Support Engineer

Amplio

November 2023 - Present

- Prioritized and resolved incoming Tier 1 client support tickets via phone and email.

- Discovered root cause and reproduced Tier 2 customer issues, triaging and engaging engineering when necessary.

- Managed end to end implementation of technical onboarding for special education SaaS products including Clever and ClassLink configuration and administration for K 12 school districts.

Support Developer

Coalfire

September 2021 - May 2023

- Developed vulnerability centralization, management, and analysis software using agile principles and methodologies cross functionally with multiple development and QA teams.

- Triaged and resolved Tier 2 client support tickets and developed solutions in response to client reported bugs and defects as part of the software development life cycle.

Client Services Technician III

RedSail Technologies

November 2020 - September 2021

- Developed vulnerability centralization, management, and analysis software using agile principles and methodologies cross functionally with multiple development and QA teams.

- Triaged and resolved Tier 2 client support tickets and developed solutions in response to client reported bugs and defects as part of the software development life cycle.

Lambda School Team Lead

Lambda School

January 2020 - September 2020

- Mentored and guided a team of students through Lambda School curriculum.

- Facilitated daily team stand ups to analyze and assess project progress and outcomes.

- Conducted daily module and sprint one-on-one code reviews with team members.

- Served as first point of contact for team members' Lambda School support.

Technical Support Assistant

Stephen F. Austin State University

February 2016 - December 2018

- Provided general help desk support and assistance to all faculty and staff.

- Maintained all classroom technology equipment for 5 program areas.

- Tracked inventory and deployed new systems in accordance with university standards.