Alex C.

- Prioritized and resolved incoming Tier 1 client support tickets via phone and email.

- Discovered root cause and reproduced Tier 2 customer issues, triaging and engaging engineering when necessary.

- Managed end to end implementation of technical onboarding for special education SaaS products, including Clever and ClassLink configuration and administration for K-12 school districts.

- Developed vulnerability centralization, management, and analysis software using agile principles and methodologies cross functionally with multiple development and QA teams.

- Triaged and resolved Tier 2 client support tickets and developed solutions in response to client reported bugs and defects as part of the software development life cycle.

- Monitored and maintained a Linux environment that hosted a data driven SaaS application that enabled retail pharmacies and long term care facilities to analyze data in order to increase business outcomes.

- Provided technical and operational support for a mobile application that gave pharmacies and long term care facilities the ability to track their medical deliveries from start to finish.

- Mentored and guided a team of students through Lambda School curriculum.

- Facilitated daily team stand ups to analyze and assess project progress and outcomes.

- Conducted daily module and sprint one-on-one code reviews with team members.

- Served as first point of contact for team members' Lambda School support.

- Provided general help desk support and assistance to all faculty and staff.

- Maintained classroom technology equipment for 5 different program areas.

- Tracked inventory and deployed new systems in accordance with university standards.